OUR STORE POLICIES

In today’s online market, honesty is the best policy. That’s why at Banana Leaf, we aim to keep our store policies clear, fair, and transparent—so you can shop with confidence.
 

*Please read the policies below carefully before requesting an exchange or refund.

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Exchange Policy: 

Need to exchange your purchase for another item? No problem!​

• To request an exchange, please email us at info@bananaleafworld.com within 14 days of receiving your order.

• Items must be unused, unwashed, undamaged, and not customized.

• Exchanges are allowed for items of the same or higher value.

• If the exchanged item is of lower value, the request will be treated as a refund and must comply with the Refund Policy (see below).

• Exchange items are subject to availability.

• Return shipping costs and re-delivery fees are the responsibility of the customer.
   

Refund Policy: 

While we hope you love your Banana Leaf products, we understand if something doesn’t work out.

• Refund requests must be submitted via email to info@bananaleafworld.com within 7 days of receiving your order.

• Items must be unused, unwashed, undamaged, and not customized.

• Return shipping costs are the responsibility of the customer.

• Refunds will be processed after the item is received and inspected.

• Once approved, refunds will be issued within 3–5 working days.
   

Shipping Policy: 

Banana Leaf is a Dubai-based online store, allowing us to deliver orders as quickly as possible

• Within the UAE:
  Delivery typically takes 2–4 working days. Shipping fees may vary depending on location.

• International Shipping:
  Shipping costs range from AED 45 to AED 150, depending on destination.

• Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by local authorities.